dindong Casino & Sportsbook Data Care

This page describes what data we collect when you use dindong and how we keep that data protected. We take your privacy seriously—your personal information, transaction history, and account credentials are stored securely and used only for the purposes we outline here. We do not sell your data to third parties, and we comply with data-protection principles recognised across jurisdictions where our services operate.

When you open a dindong account, deposit via DANA, e-wallet, mobile banking, local payment, or bank transfer, or play our live-dealer tables and sportsbook markets, you share certain information with us. We use that information to operate your account, process your payments, prevent fraud, and comply with legal obligations. Understanding what we collect and how we use it is an important part of your experience with dindong.

If you have questions about our data practices or wish to exercise your rights regarding your personal information, contact our support team. We are committed to responding to all data-access requests promptly and transparently.

What Data We Collect on dindong

When you register for a dindong account, we collect your full name, date of birth, email address, and phone number. We also collect government-issued identification (KTP, passport, or driver's licence) and a selfie for identity verification before you can withdraw funds. This verification step is required by anti-money-laundering regulations and helps us protect your account against fraud.

During your use of dindong, we collect transaction data—deposits, withdrawals, bets placed, games played, and outcomes. We also collect your IP address, device type, and browser information each time you access our platform. This data helps us monitor for suspicious activity and ensure the security of your account.

If you contact dindong support, we keep a record of your correspondence. This record helps us resolve disputes, track service requests, and improve our support processes. We retain these records for a reasonable period, typically two years, unless longer retention is required by law.

Account information

Name, date of birth, email, phone, address — collected at registration and updated as needed.

Identity documents

Government ID and selfie — collected before first withdrawal for compliance verification.

Transaction history

All deposits, withdrawals, bets, and game activity — retained for account management and dispute resolution.

Technical data

IP address, device type, browser — used to detect fraud and ensure platform security.

How We Use Your Data on dindong

We at dindong use your data to operate and improve our platform. Your name and contact information allow us to manage your account, send you important notices, and respond to your support requests. Your transaction history helps us process your deposits and withdrawals, calculate your balance, and settle your bets or game outcomes accurately.

We use your data to detect and prevent fraud. If we notice unusual activity on your dindong account—for example, multiple failed login attempts or large withdrawals from an unfamiliar device—we may contact you to verify the activity or temporarily restrict your account. This protection helps keep your account safe.

We also use your data to comply with legal obligations. Anti-money-laundering regulations require us to verify your identity and monitor your account for suspicious patterns. We may share relevant data with legal authorities if required by law, though we will not do so without legal process except in emergencies.

Data Storage and Our dindong Security Practices

We at dindong encrypt all your data—passwords, identity documents, transaction records—using industry-standard encryption protocols. Data in transit (when you log in or submit payment information) is protected by TLS encryption. Data at rest (stored on our servers) is encrypted and accessible only to authorised dindong staff.

Our servers are located in secure data centres with physical access controls, backup power systems, and fire suppression. We maintain regular backups of your data so that we can restore it if a server fails. We also conduct periodic security audits and penetration testing to identify and address vulnerabilities before they can be exploited.

Despite our security measures, no system is entirely risk-free. If a security incident occurs on our dindong platform, we will investigate promptly, notify affected users, and work with relevant authorities. We maintain cybersecurity insurance to help cover potential losses from a breach.

We at dindong treat your data as a trust—it is yours, held securely, and used only for the purposes you expect.

Third Parties and Data Sharing on dindong

We share your data with payment processors only to the extent necessary to process your deposits and withdrawals. When you fund your dindong account via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or direct bank transfer from mobile banking, local payment, online payment, or e-wallet, we share your name and transaction amount with the relevant payment provider. These providers have their own privacy policies; we recommend reviewing them to understand how they handle your data.

We do not share your data with marketing companies, data brokers, or third-party advertisers. If we ever need to share your data beyond what is necessary for normal operations—for example, in response to a legal subpoena or court order—we will attempt to notify you unless law prohibits us from doing so.

Your Rights Regarding Your Data on dindong

You have the right to access, correct, and delete your personal data held by dindong. To exercise these rights, contact our support team. If you request deletion of your account and data, we will remove it from our active systems within 30 days. We may retain some data for compliance or dispute-resolution purposes for a limited time after deletion.

You also have the right to object to certain uses of your data. For example, if we are using your data for marketing purposes (which we rarely do), you can opt out. Contact our support team to exercise any of these rights.

Cookies and Tracking on dindong

We use cookies on dindong to store your login session, remember your preferences, and track how you use our platform. Some cookies are essential for the platform to function—for example, session cookies that keep you logged in. Others are optional and help us understand user behaviour so we can improve our design and features.

When you first visit dindong, we notify you about cookies and ask for your consent. You can disable non-essential cookies at any time by adjusting your browser settings, though this may affect your experience on our platform.

Data Protection and Your Jurisdiction

We at dindong comply with data-protection laws in the jurisdictions where we operate. If you are in a jurisdiction with specific data-protection regulations, those regulations may apply to our handling of your data. Our data practices are designed to meet a high standard across all jurisdictions we serve.

If you have a complaint about how we handle your data, you may be able to lodge a complaint with your local data-protection authority. We encourage you to contact dindong support first so we can attempt to resolve the issue directly.

Data Retention and Deletion on dindong

We retain your account information and transaction history for as long as your dindong account is active. After you close your account, we retain certain data for compliance and dispute-resolution purposes—typically for two years. After that period, we delete the data unless we are required by law to retain it longer.

If you request deletion of your account before the standard retention period, we will close your account immediately but may retain minimal data (such as transaction records for tax purposes) for the legally required duration.

Updates to Our dindong Privacy Policy

We may update this privacy policy from time to time as our practices evolve or as laws change. We will notify you of significant updates via your dindong account or email. Your continued use of our platform after an update constitutes acceptance of the new policy.

If you have questions about our data practices or this policy, contact dindong support. We are here to answer your questions and address your concerns about how we handle your data. Your trust is central to our relationship with you on the dindong platform.